United - Changes I Will Not Like

Flying on 3/10 from LAX to SYD. Booked and assigned myself seat 45H way before 3/3. Even after 3/3, appeared that my seat was still 45H. Suddenly today I checked and not only am I out of 45H, I am assigned to a non-E+ window seat instead of my declared preference of aisle (37A). Now I can’t change that seat. I’ve tried to change it myself to 33C and it will not stick even though it appears to save. I go back and it returns me back to 37A. I call the Premier Line and they are not able to help at all as all they see is the seatmap completely blacked out even though the booked number is far short of capacity. WHAT IS GOING ON!? Not only did I get dropped out of my seat, I’m assigned to a seat I don’t want, and can’t make changes out of it. THESE ARE NOT CHANGES I WILL LIKE.

Please make note of this: given the integration hiccups and now this, I had previously requested a status match to 2 of your competitors. IF this situation on flight 839 on 3/10 is not resolved in a positive manner, I will be moving forward with an airline switch. Note that this year I will be flying quite a bit more than 2011, and 2011 was far more than any other year before that (new job which requires lots of travel).

It occurs to me that the “Star Wars” films have a lot to teach us about leadership styles.

In particular, the Galactic Empire strikes me as a quintessential example of how not to effectively run an organization. Let’s take a look at five of the Empire’s biggest mistakes and see how you can avoid them in your own organization.


Wow. Advertising at it’s best.

Police said the owner had a protective vest that was inside the truck…

— wait the taco truck employee was armed and needs a bulletproof vest?!


As Steven P. Jobs of Apple spoke, President Obama interrupted with an inquiry of his own: what would it take to make iPhones in the United States?

Mr. Jobs’s reply was unambiguous. “Those jobs aren’t coming back.”


Vice President Joe Biden had his “oops” moment Wednesday speaking in a 49er-crazed San Francisco when he told a crowd at a city political fundraiser that “the Giants are on their way to the Super Bowl.”

—What an idiot.